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Citizens Complaint, Commendment or Compliment

How to Submit a Citizen's Complaint, Commendment, or Compliment on an Officer.

Q.  Does Internal Affairs ever investigate thoroughly and is appropriate corrective action taken when necessary?
    A.  Yes, complaints are investigated thoroughly, and appropriate corrective action is taken when necessary.
Q.  Who can submit a complaint?
    A.  Any person(s) who was directly affected by the employee's alleged misconduct may submit a complaint against any employee(s) of the department.
Q.  When can I submit a complaint?
    A.  Complaints about a policy or procedural offense by an employee should be reported within 6 months of the occurrence. A complaint, possibly criminal, will be assigned to the appropriate division for investigation.
Q.  How do I submit a complaint against an EPISD Police Officer?
   (See Important Information)
    1.  Obtain and write down the name and identification number of the office employee.
    2.  Obtain and write down the name of the employee's immediate supervisor. Call the employee’s immediate supervisor as soon as possible and explain the situation immediately.
Q.  What if the supervisor cannot resolve the problem?
    A.  Call for an appointment at (915) 887-6880 or
    appear in person at Internal Affairs Office
    Located at 6531 Boeing St., El Paso, Texas 79925.
    You will be asked to complete a sworn affidavit.
    The office is open Monday through Friday , 8:00am to 4:00 pm.
Q.  How do I know Internal Affairs has processed my complaint?
    A.  Internal Affairs will notify you in writing to acknowledge that your complaint was received and will properly address your concerns with your help.
Q.  When will my complaint be investigated?
    A.  Internal Affairs complaints are promptly investigated and completed as soon as possible. The EPISD Police Department Office is committed to resolving all complaints quickly so that we may provide the best possible law enforcement service to the EPISD.
Q.  How do I know when the case is resolved?
    A.  Internal Affairs will inform you about the final results of the investigation.

Important Information

  1. Employee Name and ID#:
  2. Employee's Immediate Supervisor:
  3. Supervisor's Phone Number:

CALL FOR AN APPOINTMENT
(915) 887-6880

COME IN
6531 Boeing Dr., El Paso, Texas 79925

AND COMPLETE
A sworn affidavit.

Q.  Does the EPISD Police want to hear my complaint?
    YES - Citizen's complaints are taken very seriously by the Chief's office. It is the obligation of this Department to treat citizen complaints seriously and to accord any person making a complaint a courteous and professional r esponse.
Q.  Are my complaints taken seriously by the EPISD Police Department?
    YES - Citizen's complaints are taken very seriously by the Chief's office. It is the obligation of this Department to treat citizen complaints seriously and to accord any person making a complaint a courteous and professional response.

Chief Araiza wants to hear from you:
6531 Boeing Dr.
El Paso, Texas 79925
E-mail:  wvaraiza@episd.org

Your Letter, Email, or Transcript of your Telephone Call

  • Will become a permanent part of the employee's file;
  • Will bring the commendable service or action to the attention of the employee, the employee's supervisor, as well as the Chief.

SUGGESTED INFORMATION to give to the Chief.

INTEGRITY is not just something we talk about. It is what we expect of every employee.
We, the employees of the EPISD Police Department, thank you for your interest, concern, and cooperation.



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