• Plan Year 2018/19

    Coverage is effective September 1, 2018 through August 31, 2019.

    If you have a change in family status (e.g. divorce, marriage, birth, death, loss of coverage, etc.) and need to change your coverage, you must present the information to Employee Benefits and complete a written request to change coverage within 31 days of the event. Documentation of the event (e.g. Certificate of Creditable Coverage (COCC), Birth Fact, Final Divorce Decree etc.) is required before the request can be processed. For more information, please contact Employee Benefits directly at 230-2060.

    All benefit plan documents reside on the Benefitsolver website in the reference center. To view your 2018/2019 PLAN YEAR Benefit Summary, Plan Documents/Certificates, Network Provider Lists, and Short videos that help explain various benefit plans, and much more, you will need to log in.

    THE COMPANY KEY is: elpaso (all lowercase no spaces)

    If you have forgotten your username or password then just click on the “Forgot User ID or Password” button, for assistance.

    If you still need assistance, please do not hesitate to contact EPISD’s Third Party Administrator – First Financial Group of American (FFGA) at 1-855-523-8422. Representatives are available M-F, 7 am – 4 pm

    It is highly recommended that each year as you prepare for your benefit selections that you review your Benefit Summary so that you can be informed about your current selections and coverage tiers and make informed choices moving into the New Open Enrollment Period.

    Once you have logged into your account, click on your name in the upper right hand corner then click on 2018-2019 Benefit Summary.

    Also, we highly recommend that you verify your deductions after every open enrollment, new enrollment, or change of status, to ensure that your selections were captured correctly and uploaded into EPISD’s payroll system. Generally, there is a 30 day rule for corrections to be requested.

    ID Card Distribution Here are some things to remember about ID cards:

    • NEW ID cards will be sent to new hire/members enrolling for the first time for the medical plan administered by Aetna and the prescription drug plan administered by Caremark.

    • Additionally, if you made any plan changes to TRS-AC, you will receive new cards.

    • If by September 1, you have not received a new ID card, or if you need additional Aetna ID cards, call TRS-ActiveCare Customer Service at 1-800-222-9205 to speak to an Aetna Health Concierge. Or, additional ID cards may be requested by logging into Aetna Navigator at www.trsactivecareaetna.com

    • If an employee needs more Caremark prescription drug ID cards, call TRS-ActiveCare Customer Service at 1-800-222-9205 and select option #2 to speak to a Customer Care representative or you can go online at www.caremark.com

    • Normally, Superior Vision and MetLife Dental Plans DO NOT mail out ID Cards. If you are a new enrollee for Superior Vision, you will receive an ID card the first year you enroll. The MetLife Dental Hi and Low Plans do not issue ID Cards. At the time that you make your appointment with an in-network provider, you will be asked to confirm the name of your Plan and your social security number. Your provider will confirm your benefits.

    • If you would like to view your Superior Vision and or MetLife Dental Plan Explanation of Benefits (EOB), you will need to create a USER ID and password for both sites. If it asks for your Company Name enter - El Paso ISD.