• Frequently Asked Questions:

    What do I do if my laptop isn't working?

    Email the assistant principal assigned to your last name and they will help you submit a repair request:

    A-Ga: Ms. Maldonado at emaldona@episd.org

    Ge-O: Ms. Johnson at enjohnso@episd.org

    P-Z: Ms. Lizarraga at lalizarr@episd.org

    What do I do if I don't have WiFi at home?

    Hotspots are available for students who do not have Internet access at home. Please contact your campus librarian, Ms. Anne Momsen, at ammaese@episd.org for more information.

    What if my log-in doesn't work?

    Text EPISD at 915-526-6767 with your name, school, student ID, and the issue or problem and someone will reach out to you to assist.

    What if I don't know my password?

    Unless you have reset your password, it should be your date of birth, with the 4-digit year first: YYYYMMDD

    New students may have to use: EPISD#000000 (replace zeros with student EPISD ID# for the password)

    I can't download/update a program I need - it keeps giving me an error message!

    Make sure that you are downloading the program directly from the launchpad (the rocket ship at the bottom of your desktop). If you download from the launchpad, you should not receive this error. If you are updating a program, you will need to uninstall it, then reinstall from the launchpad. Contact your administrator if these actions do not resolve your issue.